Here to help
From our world to your door.
A little guidance for your order, delivery and returns.
Free shipping from €119 - Spain & EU
Before you order
Available destinations, delivery options and charges are shown at checkout before payment. If you need your carrier for a particular date, contact us before ordering so we can confirm what is possible.
Following your order
Keep your order confirmation to hand. If you need help with delivery or an address correction, send us your order number and we will check its progress.
Returning an item
The Returns policy below sets out the applicable return process and refund terms. You can contact us by email with a clear statement if you wish to exercise a statutory right of withdrawal.
Something is not right?
If an item arrives damaged, incorrect or faulty, contact us with your order number and details of the issue. Photographs, when available, can help us understand what happened. Your statutory rights are unaffected.