Here to help
A little help, when you need it.
Choosing your carrier, caring for it or finding the details of an order. Start here.
Which carrier is right for my dog?
Compare your dog’s measurements with the details for the exact carrier. If you are unsure, contact us before ordering. We can help you understand the available fit information.
Are Olive and Mocha different models?
They are the two colours in our first Together Carrier edition. Explore each product page for photographs and full details.
Can I take it on a flight?
Do not assume an everyday carrier is airline-approved. Confirm the exact measurements and requirements directly with your airline for your aircraft and route.
How should I clean my carrier?
Follow the care label supplied with it. If you are unsure about a cleaning product or washing method, contact us first.
Can I change my order?
Contact us as soon as possible with your order number and the change you need. We will check what is still possible.
Where do you deliver?
The destinations and shipping options available for your address are shown at checkout. For a particular delivery date or destination, please ask us before ordering.
How do I request a return?
Read our Returns policy for the applicable terms. Contact us with your order number and the item you wish to return.
Something arrived damaged or incorrect. What now?
Get in touch with your order number and details. Include photographs if available so we can look into the issue. Your statutory rights remain unaffected.